http://www.bivingsreport.com/2006/apples-virtually-painless-recall/ The Bivings Report (TBR) is a source of news, insight, research and analysis on the web-based communications industry. TBR content is posted, created and managed by internet strategists, media/communications analysts, web developers, designers and programmers, all of whom are employees of The Bivings Group. Tue, 16 Mar 2010 22:15:28 -0400 http://wordpress.org/?v=2.8.4 hourly 1 http://www.bivingsreport.com/2006/apples-virtually-painless-recall/comment-page-1/#comment-3769 Harald Simon Mon, 18 Sep 2006 10:18:42 +0000 http://www.bivingsreport.com/2006/apples-virtually-painless-recall/#comment-3769 Good to hear that someone managed to get the form accept the serial numbers and get an exchange battery. I didn't, although the battery is clearly within the listed range. The web based exchange process declares both the computer (6 months old) and the battery as not eligible. A quick search reveals that there are tons of people across the globe with this problem, and Apple apparently does nothing to remedy the situation. You can't even talk to a Support rep about the issue or order the replacement by phone. It's web only. So let's recap: I have a PowerBook at home which I bought to have a portable computer, but I'm not allowed to use the old battery anymore, which means I can only use the PB stationary. Neither can I get a new battery as the web form plays up and rejects my valid serial numbers. Very badly dissapointed by a company whose products I have been using for 16 years! Class action anyone? I'll join!!! Good to hear that someone managed to get the form accept the serial numbers and get an exchange battery. I didn’t, although the battery is clearly within the listed range. The web based exchange process declares both the computer (6 months old) and the battery as not eligible. A quick search reveals that there are tons of people across the globe with this problem, and Apple apparently does nothing to remedy the situation. You can’t even talk to a Support rep about the issue or order the replacement by phone. It’s web only.
So let’s recap: I have a PowerBook at home which I bought to have a portable computer, but I’m not allowed to use the old battery anymore, which means I can only use the PB stationary. Neither can I get a new battery as the web form plays up and rejects my valid serial numbers. Very badly dissapointed by a company whose products I have been using for 16 years! Class action anyone? I’ll join!!!

]]> http://www.bivingsreport.com/2006/apples-virtually-painless-recall/comment-page-1/#comment-3034 Owen Lystrup Thu, 31 Aug 2006 08:04:26 +0000 http://www.bivingsreport.com/2006/apples-virtually-painless-recall/#comment-3034 I went a different route and recalled my mac book, meaning I just got a refund rather than bother with something that didn't work at all -- batteries aside. I went a different route and recalled my mac book, meaning I just got a refund rather than bother with something that didn’t work at all — batteries aside.

]]> http://www.bivingsreport.com/2006/apples-virtually-painless-recall/comment-page-1/#comment-2954 Leo Bottary Tue, 29 Aug 2006 15:25:47 +0000 http://www.bivingsreport.com/2006/apples-virtually-painless-recall/#comment-2954 I applaud the use of of exchange versus recall, but more than that, I like that somebody gave it some extra thought in a way most people do not.   Rather than get caught up in the mechanics of the recall, someone had the presence of mind to refine the moment for its customers.  It's similar to what Delta Airlines did with Song.  It didn't shut down the airline, it simply brought it home into the Delta brand, and according to the company, brought Song's routes and most valuable cultural assets to the mother ship.  Nicely done.  I applaud the use of of exchange versus recall, but more than that, I like that somebody gave it some extra thought in a way most people do not.   Rather than get caught up in the mechanics of the recall, someone had the presence of mind to refine the moment for its customers.  It’s similar to what Delta Airlines did with Song.  It didn’t shut down the airline, it simply brought it home into the Delta brand, and according to the company, brought Song’s routes and most valuable cultural assets to the mother ship.  Nicely done. 

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