Comments on: Dell Hell: Are We Learning the Right Lessons? http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/ The Bivings Report (TBR) is a source of news, insight, research and analysis on the web-based communications industry. TBR content is posted, created and managed by internet strategists, media/communications analysts, web developers, designers and programmers, all of whom are employees of The Bivings Group. Thu, 18 Mar 2010 13:34:19 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: English-Speaking-Rep http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-148443 English-Speaking-Rep Wed, 04 Apr 2007 18:29:26 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-148443 Bahador, As a person who has served in Technical Support and Customer Service departments for a few companies in the computer industry and a native English speaking American, I would suggest that the problems you had in communicating with the technical support people in India, was not entirely their fault. Judging strictly from the complete lack of mastery you have demonstrated in the extremely poorly written posting of yours, I have to assume that you too were at the very least somewhat difficult to understand. Compound the poor grasp of English you show above with an undoubtedly strong accent and toss in a little "Techno-jargon" and you are being a bit hypocritacal to pass judgement on Dell's India based technical support staff and the ability to communicate understandably with them. I am making a lot of assumptions in my post and am not trying to be judgemental because of that fact, however if I am wrong with my assessment, please clarify for us all what it is that causes you to make a posting that is littered with spelling, gramatical and typographical errors and then cut and paste the same posting in every forum and bulletin board you can spam to get your message across? http://www.engrish.com/detail.php?imagename=dont-screw-off.jpg&category=Computer&date=2003-11-07 Bahador,

As a person who has served in Technical Support and Customer Service departments for a few companies in the computer industry and a native English speaking American, I would suggest that the problems you had in communicating with the technical support people in India, was not entirely their fault. Judging strictly from the complete lack of mastery you have demonstrated in the extremely poorly written posting of yours, I have to assume that you too were at the very least somewhat difficult to understand.
Compound the poor grasp of English you show above with an undoubtedly strong accent and toss in a little “Techno-jargon” and you are being a bit hypocritacal to pass judgement on Dell’s India based technical support staff and the ability to communicate understandably with them.
I am making a lot of assumptions in my post and am not trying to be judgemental because of that fact, however if I am wrong with my assessment, please clarify for us all what it is that causes you to make a posting that is littered with spelling, gramatical and typographical errors and then cut and paste the same posting in every forum and bulletin board you can spam to get your message across?

http://www.engrish.com/detail......2003-11-07

]]> By: Bahador http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-121092 Bahador Sat, 17 Mar 2007 07:43:50 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-121092 In order your voice to be heard we encorage you to post your complaint and dissatisfaction and boycott Dell Computer Company as a whole. I am victim too but I decided to take an action and create nonprofit organization to stand against Dell Company call Boycott-dell.com together we can make difference. Our compaign is to have peaceful protest in Dell Campus at Round Rock Texas and the date will be posted in advance so anyone would like to participate in this rally please send us email at support@boycott-dell.com Moreover we will announce on our website, forum and email . Our websiter is under construction but our froum is up and running here please post your complaint about Dell by going to http://boycott-dell.com/forum In order your voice to be heard we encorage you to post your complaint and dissatisfaction and boycott Dell Computer Company as a whole. I am victim too but I decided to take an action and create nonprofit organization to stand against Dell Company call Boycott-dell.com together we can make difference.

Our compaign is to have peaceful protest in Dell Campus at Round Rock Texas and the date will be posted in advance so anyone would like to participate in this rally please send us email at support@boycott-dell.com Moreover we will announce on our website, forum and email .
Our websiter is under construction but our froum is up and running here please post your complaint about Dell by going to

http://boycott-dell.com/forum

]]> By: Bahador http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-117697 Bahador Thu, 15 Mar 2007 20:59:50 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-117697 Hello, The web site www.boycott-dell.com under construction and our forum would come soon. I Purchased Labtop last then year ago Dell send me wrong system and its unbeliveable that cannot even understand the customer service in india, you buy Labtop and send you to some oversea country to resolve the issue. those custmer service don't even understand what you talking about and make the issue more complex.. please support our websiter send us all negative feedback. After all we are building non-profit organization our email: support@boycott-dell.com and coming soon website and froum and live voice chat www.boycott-dell.com Hello,

The web site http://www.boycott-dell.com under construction and our forum would come soon.
I Purchased Labtop last then year ago Dell send me wrong system and its unbeliveable that cannot even understand the customer service in india, you buy Labtop and send you to some oversea country to resolve the issue. those custmer service don’t even understand what you talking about and make the issue more complex.. please support our websiter send us all negative feedback. After all we are building non-profit organization our email: support@boycott-dell.com and coming soon website and froum and live voice chat http://www.boycott-dell.com

]]> By: Linda http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-2706 Linda Mon, 14 Aug 2006 15:32:28 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-2706 I was put in touch with Jerry Strothers from Dell regarding my LEMON Lap top bought in 2001 with 3 year next day service.  He basically called me a liar, told me my long dell hell phone calls weren't found, and only offered to fix the now 5 year old LEMON, and suggested I pay the remaining balance (I stopped paying when they refused to fix it the last time with 18 months left on my repair contract)  I will pay when HELL freezes over....Don't count on the right thing being done by Dell, the only thing you can count on is years of harassment from Credit Recovery agencies every 6 months or so when they send your account to a new agency and a big black mark put on your credit report despite contacting every credit recovery company!  Dell Hell is real and on going for YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Linda <a href="http://bewaredellcomputers.blogspot.com/" rel="nofollow">http://bewaredellcomputers.blogspot.com/</a> I was put in touch with Jerry Strothers from Dell regarding my LEMON Lap top bought in 2001 with 3 year next day service.  He basically called me a liar, told me my long dell hell phone calls weren’t found, and only offered to fix the now 5 year old LEMON, and suggested I pay the remaining balance (I stopped paying when they refused to fix it the last time with 18 months left on my repair contract)  I will pay when HELL freezes over….Don’t count on the right thing being done by Dell, the only thing you can count on is years of harassment from Credit Recovery agencies every 6 months or so when they send your account to a new agency and a big black mark put on your credit report despite contacting every credit recovery company!  Dell Hell is real and on going for YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Linda
http://bewaredellcomputers.blogspot.com/

]]> By: Terry http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-1928 Terry Sat, 15 Jul 2006 23:19:17 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-1928 Dell has been great to me. Sure, I've somes issues, but thats normal with pc's. However, Dell has responded to each issue with responsive action. Dell has been great to me. Sure, I’ve somes issues, but thats normal with pc’s. However, Dell has responded to each issue with responsive action.

]]> By: dellvictim http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-1876 dellvictim Sun, 09 Jul 2006 13:30:45 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-1876 I just wanted to say, that I was ignorant enough to fall for the dell "hype".I have never been any more dis-satisified with any product , more than my Dell XPS notebook.I had a LOT of problems with it ( one which dell admitted to having with the XPS notebooks) after the fact! I was paying for something that was sitting in a warehouse , in a box and in pieces! The notebook was shipped back to me after a so called repair, in pieces! I had to reassemble the computer myself and get a local technician to do the needed repairs.I will never buy Dell again.Dell Customer Service, SUX! I just wanted to say, that I was ignorant enough to fall for the dell “hype”.I have never been any more dis-satisified with any product , more than my Dell XPS notebook.I had a LOT of problems with it ( one which dell admitted to having with the XPS notebooks) after the fact! I was paying for something that was sitting in a warehouse , in a box and in pieces! The notebook was shipped back to me after a so called repair, in pieces! I had to reassemble the computer myself and get a local technician to do the needed repairs.I will never buy Dell again.Dell Customer Service, SUX!

]]> By: CustomersAreAlways http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-1455 CustomersAreAlways Mon, 05 Jun 2006 06:42:39 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-1455 <strong>Dell Could Be Stepping Up To the Plate?...</strong> I'm not a Dell customer, but I've been reading around the web that their customer service isn't all that.  I just came across this article tonight which states: "Dell service agents can now troubleshoot customers' PCs and solve commo... Dell Could Be Stepping Up To the Plate?…

I’m not a Dell customer, but I’ve been reading around the web that their customer service isn’t all that.  I just came across this article tonight which states: "Dell service agents can now troubleshoot customers’ PCs and solve commo…

]]> By: Antony Mayfield http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-1375 Antony Mayfield Mon, 29 May 2006 20:39:05 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-1375 Yep- I buy that. Dell Hell was a symptom, a very visible and aggravating symptom of a much deeper sickness in Dell. Jarvis never claimed to have caused Dell's recent stumbles (as far as I recall) but I have heard over-zealous advocates of blogging / social media come close to or at least infer that he did. Yep- I buy that. Dell Hell was a symptom, a very visible and aggravating symptom of a much deeper sickness in Dell.

Jarvis never claimed to have caused Dell’s recent stumbles (as far as I recall) but I have heard over-zealous advocates of blogging / social media come close to or at least infer that he did.

]]> By: Stock Market Beat » More Service Issues at DELL http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-1237 Stock Market Beat » More Service Issues at DELL Tue, 16 May 2006 19:26:41 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-1237 [...] Much has been written about DELL’s service issues. So this report (via Gizmodo) merely adds fuel to the fire. Users are reporting trouble with Dell’s model 2407wfp and 2407fp 24-inch LCD displays, complaining about video banding on the screens. Some have reported that the problem occurs when using DVI connections, adding that all is well when connecting to the display’s analog VGA connections. [...] [...] Much has been written about DELL’s service issues. So this report (via Gizmodo) merely adds fuel to the fire. Users are reporting trouble with Dell’s model 2407wfp and 2407fp 24-inch LCD displays, complaining about video banding on the screens. Some have reported that the problem occurs when using DVI connections, adding that all is well when connecting to the display’s analog VGA connections. [...]

]]> By: kenneth http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/comment-page-1/#comment-1226 kenneth Sun, 14 May 2006 18:47:53 +0000 http://www.bivingsreport.com/2006/dell-hell-are-we-learning-the-right-lessons/#comment-1226 I agree with your post Todd- I think the posters over at Gawker Media blog consumerist.com should take this to heart as they're finding the other spectrum of this out over time. I agree with your post Todd-
I think the posters over at Gawker Media blog consumerist.com should take this to heart as they’re finding the other spectrum of this out over time.

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