http://www.bivingsreport.com/2006/microsoft-responds-to-bloggers-computer-troubles/ The Bivings Report (TBR) is a source of news, insight, research and analysis on the web-based communications industry. TBR content is posted, created and managed by internet strategists, media/communications analysts, web developers, designers and programmers, all of whom are employees of The Bivings Group. Wed, 17 Mar 2010 20:08:59 -0400 http://wordpress.org/?v=2.8.4 hourly 1 http://www.bivingsreport.com/2006/microsoft-responds-to-bloggers-computer-troubles/comment-page-1/#comment-51 Rita Desai Mon, 06 Mar 2006 17:08:29 +0000 http://www.bivingsreport.com/?p=81#comment-51 A responsive customer service (technical support, in this case) program always makes for a happier consumer. We might ponder where PR fits into all of this, is it a part of the customer service function (ensuring that all consumers are happy with their product) or should PR issue directives to customer service in a post-sales public relations/customer relations capacity? Or should customer service create their own programs that address the impact of quick information relay on the internet (blogging, that is) and its effect on the sales of their product?   A responsive customer service (technical support, in this case) program always makes for a happier consumer. We might ponder where PR fits into all of this, is it a part of the customer service function (ensuring that all consumers are happy with their product) or should PR issue directives to customer service in a post-sales public relations/customer relations capacity? Or should customer service create their own programs that address the impact of quick information relay on the internet (blogging, that is) and its effect on the sales of their product?

 

]]>