http://www.bivingsreport.com/2006/microsoft-responds-to-bloggers-computer-troubles/ Wed, 01 Feb 2012 22:15:29 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://www.bivingsreport.com/2006/microsoft-responds-to-bloggers-computer-troubles/comment-page-1/#comment-51 Rita Desai Mon, 06 Mar 2006 17:08:29 +0000 http://www.bivingsreport.com/?p=81#comment-51 A responsive customer service (technical support, in this case) program always makes for a happier consumer. We might ponder where PR fits into all of this, is it a part of the customer service function (ensuring that all consumers are happy with their product) or should PR issue directives to customer service in a post-sales public relations/customer relations capacity? Or should customer service create their own programs that address the impact of quick information relay on the internet (blogging, that is) and its effect on the sales of their product?   A responsive customer service (technical support, in this case) program always makes for a happier consumer. We might ponder where PR fits into all of this, is it a part of the customer service function (ensuring that all consumers are happy with their product) or should PR issue directives to customer service in a post-sales public relations/customer relations capacity? Or should customer service create their own programs that address the impact of quick information relay on the internet (blogging, that is) and its effect on the sales of their product?

 

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