Top 10 Ways Trade Associations Can Employ New Media Techniques

As a whole, Washington-based trade associations aren’t known for their innovative Internet strategies. The big secret about trade associations is that they have a lot to offer the Internet community - most have great stockpiles of content and staffers who are genuine experts in their fields. And a big part of a trade association’s mission is to serve as an information resource on their industry.

With Web 2.0 hitting Newsweek this week, I figured it would be a good time to develop a quick tip sheet on how trade associations can incorporate some new media tactics into their web strategy. So here’s a David Letterman style Top 10 list:

(1) Create an RSS feed of your press releases. Open up a rapid distribution mechanism to bloggers and reporters who prefer to get information via RSS. RSS is the next iteration of the traditional blast fax or email.

(2) Allow reporters and interested bloggers to comment on your press releases in your site’s Newsroom. Open up the process of media relations and have an open discussion with your site visitors about the information you are highlighting.

(3) Add tools to your website that allow users to easily bookmark your content on social bookmarking sites like del.icio.us and email content to friends/family. Help facilitate the word of mouth distribution of your site’s content.

(4) Participate in blogs. Read your industries ten most important blogs every day. Have staff make comments to correct mistakes or to point out resources on your site. Join the online dialogue. Always be transparent.

(5) Launch a monthly podcast series with your President or a rotating roster of key executives. Share your knowledge on the state of the industry. Send out emails to your mailing list to solicit questions.

(6) Start a focused public facing blog. Blog about a specific issue that is important to you. Blog about your education program. Blog about innovations in your industry. Blog about frequent questions you get emailed in to your website. Find someone in your association who has a distinct voice and passion and give them tools that allow them to effectively evangelize for your industry.

(7) Start a members’ only blog on your intranet/extranet. Use it as a tool to report back to your members on your activities. Use it to coordinate responses on issues you are managing. Have it replace the executive updates you’ve been mailing out every week.

(8) Monitor and edit key industry terms on Wikipedia. Associations are experts on arcane subjects. Lend that expertise to Wikipedia and help make sure your industry’s key terms are defined correctly. Don’t spin - be transparent. This isn’t a marketing opportunity, it’s a chance for you to share knowledge. Wikipedia is the 17th most visited site on the Internet.

(9) Add industry videos to viral video site’s like Youtube.com or Google Videos. Youtube.com is the 62nd largest site on the Internet. Your site, most likely, isn’t. You might reach a new audience while expending very little effort. Worst thing that will happen is nothing.

(10) Start a Wiki for your industry and allow for community editing of your resources. Maintaining an evolving list of industry terms? Allow industry experts to edit the definitions as a group. Paying a fortune to update a database of recycling centers around the country? Put the information on a Wiki and let the centers update their own information.

Some of these ideas may be goofy. All of them certainly won’t work for everyone. But hopefully this list will help generate some ideas. If you’ve got other suggestions, please feel free to add them in the comments section.

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  1. Biz-Tech-News: Headlines 25-Apr-06 at NevilleHobson.com
  2. The Bivings Report » Using YouTube for Issue Advocacy
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  4. Library 2.0

Comments

  1. Alan Rosenblatt

    I like your suggestions a lot, though I disagree that associations trail candidate campaigns in online strategy.

    Your suggestions for tapping into the power of the latest tools (RSS; Blogs; online communities for sharing videos, photos, etc.) are excellent. I am a big fan of turning an association’s email list into a strategic community, as well as reaching out into existing online communities (within and outside of the blogosphere).

    As for associations, they were out in front on internet strategy long before candidates ever entered the fray. When the Dean campaign launched all of those innovations in 2004, they were doing the same types of things associations and advocacy groups had been doing since the late 1990’s

    But with some candidates jumping in hard and fast since 2004, some are now sprinting past associations. That said, I think on whole, many candidates and many associations are still way behind the curve, while only some associations have been ahead of it for many years and only a small number of candidates have been ahead of it for a couple years.

    I still see candidates without a strategic vision for their website and online efforts. For every Pete Ashdown (http://pashdown.org) using the internet in very innovative ways as they run for Congress, there are several candidates that are launching their websites late; relying too heavily on website designers for strategy, instead of tech savvy political strategists; maintaining huge gaps between the online ad expenditures and the media consumption patterns of voters; failing to build big email lists; and employing almost no sense of strategy for engaging online communities.

    Among associations, most may still be behind the curve on the newest tech strategies you outline, but they are way ahead of candidates on using the internet for building email list, recruiting and mobilizing activists, and using the whole web for education the public about their issues.

    And as for this notion of Web 2.0, I find it a bit silly. I see Web 2.0 as a marketing ploy to draw attention to a repackaged and upgraded set of opportunities that have been available online for many years.

    For example, blogs have been around since the late 1990’s. I had a daily web log that I posted during the 2000 presidential conventions.

    As for podcasting, that is just the Kleenexification of downloadable audio and video files (remember, when you ask for a Kleenex, you mean tissue…Kleenex is a brand name, as is iPod). Media Bureau Networks (http://mbnstudios.com) started “podcasting” in 1997, many years before iPods were invented. By the year 2000, MBN had already produced over 1500 hours of downloadable concerts, DJ shows, and interviews with jazz and hip-hop bands. Though we don’t like to talk about it in public, the adult entertainment industry has been providing downloadable audio and video since the mid-90’s.

    And online communities have existed since before the days of the Web. Long before we had Web-based discussion forums, people were using USENET to share photos, ideas, and links to resources.

    This is why I look at Web 2.0 as one of those “new and improved” packages, rather than a real change in the online world. Now it is true that new technology and broadband has given the Web more impact, but it is an improvement on what we have long been doing, not something new.

    Well, that is my rant. Irrespective of it, I agree whole-heartedly with you that associations will be well served to adopt the strategies you have suggested. That said, before many will do it, they will have to transcend their old school thinking and abandon hope for maintaining strict control over their messages, they will have to embrace a world were their issues could easily swarm out of control at a moments notice. This is a cultural shift that will have to include the very highest leadership in associations before it will truly explode.

    I have written much about these and other issues related to internet politics on my own blog, http://DrDigiPol.com. I am always glad to see others writing about the topic, especially when they present a good strategic vision (as you do).

  2. Todd Zeigler

    Alan,

    First, thanks so much for your thoughtful response to my post. The feedback is very much appreciated. To respond to a few of your points:

    (1) I think you are right that my comment about trade associations being behind politicians in their use of the Internet is an inaccurate generalization. My experience with political campaigns (both in terms of work and sites I’ve visted) has been largely at the National Committee and Senate campaign level. My experience with trade associations is much more varied - I’ve dealt with small, medium and large organizations. So I’m probably comparing the best funded of political sites to a wide sample of trade association sites. Not really fair.

    (2) I agree completely with your point that many (or most) campaigns undervalue their web component. Too many campaigns think they need a back room tech/design guy, and don’t realize they really need a strategist.

    (3) I dislike the term Web 2.0 - as you mention, Web 2.0 is a marketing term invented by folks trying to hype a second Internet bubble. I sort of use it broadly (and lazily) to describe the rise of blogs/social networks/web based software. that we’ve been inching towards for years, as you mention. However, at some point in the two years I think we reacheda tipping point where a significant number of people started actually using blogs/social networks/ web aps like Flickr instead of just a small subset of folks. I’m not sure what to call that development.

    Regardless, I think both political campaigns and trade associations need to shift their thinking, and accept that the way people communicate with each other is changing.

    Thanks again for your comments.

    Todd

  3. imparare

    Interesting comments.. :D

about this blog

The Bivings Report (TBR) is a source of news, insight, research and analysis on the web-based communications industry. TBR content is posted, created and managed by internet strategists, media/communications analysts, web developers, designers and programmers, all of whom are employees of The Bivings Group.

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