Archive for November, 2007

Some Thoughts on CNN/YouTube Debate November 29

Posted by Todd Zeigler in Personal Democracy Forum, Politics, Web 2.0

There has been a lot of controversy today regarding last nights Republican CNN/YouTube debate, during which CNN asked Republican Presidential candidates 40 or so questions carefully selected from thousands submitted via YouTube by ordinary citizens. The gist of the controversy is that people are questioning the editorial process CNN used to select the questions and CNN’s vetting of the people asking the questions (it is coming out today that a lot of Democrats got questions in).

I personally have never been a big fan of the CNN/YouTube debate format and found some of the editorial choices made by CNN in both debates to be a bit baffling. I understand the symbolic value of having people submit questions through YouTube. I really do. However, to me having CNN editors pick and choose which questions to ask pretty much defeats the whole point of a “people-powered” debate. I think the CNN/YouTube process actually gives CNN more control over the things than a traditional debate format would. By putting the producers in a position where they can cherry pick from a vault of thousands of varied videos, you give them the power to choose inflammatory/off topic/goofy subjects that would be completely out of bounds otherwise. Kid, meet candy story.

The power of the social web is that it provides real people with access to unfiltered information, or even better information that has been filtered by people they know and trust. I don’t see anything revolutionary about a debate where CNN serves as our filter, just like they do every single day in choosing what they put on TV and their website. To me, this was a traditional, mainstream media driven debate masquerading as people-powered discourse. A wolf in sheep’s clothing.

I think something like 10 Questions, where questions are voted on by real people instead of handpicked by CNN, is a better model.  Ultimately the power is in the hands of the people who determine what questions are asked.

That’s my two cents.

What do you think?

The Columbus Social Media Cafe November 28

Posted by Steve Petersen in Media, Social Networks, Web 2.0

It appears that there is exciting social media action happening out in Ohio.  Public broadcaster WOSU and COSI, an area science museum, in Columbus are now hosting the Columbus Social Media Cafe group in their WOSU@COSI center.

According to the Columbus Social Media Cafe blog, the mission of this group centers around the following question that WOSU and COSI asked themselves:

What if we — your local public broadcaster and science museum — and those of you who are the local blogging experts got together and learned how to use Social Media to bring back that great American tradition of the community taking charge of its own problems?

The group has already met a couple of times this month with great attendance and participation. 

What I find interesting about this group is how much they're using social media.  They have a blog, a mini social network (ning based), and use Twitter.  However, they rely use these tools to complement interaction in the real world.  We'll see if this collaboration between a traditional news organization, museum, and area residents will indeed usher in a better community through the help of social media.

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International Copyright Law on the Internet November 26

Posted by Steve Petersen in Internet, Law

Since the Internet spans the globe, administering the law is a rather fuzzy process when it comes to the web.  It is also rather easy for more than one country to get involved in a dispute over copyright laws. 

For instance, a person who resides in the United States could post an item to their blog hosted on a server in Russia that violates the copyright of a company in Brazil.  Which country's laws are used in this case?

Sarah Bird, SEOmoz's General Counsel, posted an interesting blog post last week about the Internet and international copyright law in which she discusses the various ways the example above. 

While it is very important to note that she doesn't provide legal advice in her post, she illuminates the myriad of minutiae that can complicate legal proceedings.  It is worth a read to better understand how law is applied to the Wild Wild Web.

Friday Five: The Season’s Tech-Inspired Philanthropic Christmas Gifts November 26

Posted by TBG Staff in Friday's Five, Other, Social Responsibility, Web 2.0

I know it isn't Friday. But since I wasn't around this past Friday, I decided to catch up today (Monday).

This time of year, so many people are searching for the best gifts for their techie family members and friends.  I got to thinking…why not combine the love for gadgets with a philanthropic spirit?  Here are some great technology-inspired gifts that have the added benefit of helping others.

One Laptop Per Child.  Through December 31, 2007, you can participate in OLPC's "give one, get one" program.  For $399, you get one of OLPC's laptops for yourself, and an additional unit gets donated to a needy child in a developing country.  

Oxfam America Unwrapped. On Oxfam America's website, you can purchase items in the name of your friends or family members that people in any of Oxfam's 26 operation countries need. For example, you can donate the purchase price of a camel. Your friend gets a personalized card with a picture of a camel on it, and an impoverished village will receive the camel or other needed items.

Kiva Gift Certificates. We've mentioned Kiva on TBR before. It's a great website that helps individuals "connect with and loan money to individuals and small businesses in the developing world."  Now, you can buy your friends Kiva gift cards. These allow you to donate money to Kiva, while the recipient of the card determines how it is spent and what project on the site will get the loan. (You can find a similar program at GlobalGiving.com)

Send an eTree. Have a friend who's into virtual reality? Send them an eTree at Mokugift.com.  Here, you send someone an "eTree" (sort of like an e-card) for $1. Your friend gets an email with some info about the tree and access to their eIsland, where all their eTrees grow online.  At the same time, Mokugift plants an actual tree in the real world, helping the environment.

And since this post is about giving, I'll give you a bonus link:

NonProfit Shopping Mall. This isn't actually a gift…but it's a place where you can find gifts for others. This site aggregates products from online stores where you already shop, like Amazon.com, iTunes, and Target.  These stores then donate a percentage of the purchase price to a charity of your choosing.

Good luck with your holiday shopping. Maybe this year you can combine your love for technology with helping others. 

Yahoo! Ad Partnership with Local Newspapers — A Year Later November 22

Posted by Steve Petersen in Advertising, Newspaper Study

On Monday Duncan Riley reported on TechCrunch that 17 more newspapers have joined in on Yahoo!'s partnership with local news sites; these papers include 16 regional papers owned by The New Times Company but not the NYT itself. 

A main part of this partnership is that local newspapers can buy job listings from Yahoo!'s HotJobs site.  In return the local sites upload job listings to Yahoo!'s HotJobs, and they can charge a higher price for these listings.

The idea behind this partnership seems logical.  Yahoo! gets access to more job listings that are provided by its partners while the local newspapers can offer those who purchase job listings a greater forum in which their positions are advertised on.

So far, this logic has worked out for Cox Newspapers, which owns the Atlanta Journal-Constitution.  According to the Associated Press on Monday Cox has enjoyed increased revenues.  For instance, Cox owned Austin American-Statesman enjoys a "market share for online recruitment ads is now 40 percent, up 19 percentage points from a year ago."  

The fact that more papers have signed in on this partnership is an indication that it is working.  However, Yahoo! is not alone in offering such services.  For instance, Gannett and Tribune — the top two newspaper publishers (as measured by circulation) — haven't joined Yahoo! yet.  Perhaps they are too interested in their own jobs site, CareerBuilder, that they run with McClatchy — a fellow newspaper publisher.  Further, there are other jobs sites out there like Monster.  That leaves plenty of options for papers like The Washington Post, which hasn't joined in the Yahoo! partnership, to consider; that's what the paper told the AP that it's doing. 

Thus, as newspapers and advertisers alike realize that on-line ad space is growing in importance, more publishers are considering banding together to deal with advertisers.  Looking forward, if partnerships like Yahoo!'s are profitable, a key question is: Who else wants to get in the game of selling and culling on-line ad space on local news sites?

Using Social Networking with Advertising and Marketing November 21

Posted by Steve Petersen in Advertising, Marketing, Social Networks, Web 2.0, food

With Thanksgiving tomorrow, tis the season for sweets and treats.  A newspaper article about cookies sounds like a great idea.

Stuart Elliott of the New York Times has just an article today, but not one about recipes.  It is about Pepperidge Farm, the cookie company, which is employing social networking in a new advertising campaign.  While other companies establish a presence on an existing social network site by setting up a group, profile, or buying ads, Pepperidge Farm has launched artofthecookie.com.

The Art of the Cookie site is aimed at woman and helping them make connections through cookies. Sally Horchow, co-author of The Art of Friendship: 70 Simple Rules for Making Meaningful Connections, is a key spokesperson for the campaign.  On the site she posted a diary of a cross country trip she made this summer during which she spoke with women about friendships.  The site offers other tips about friendships.

Companies have taken a more serious look at social networking as many are either creating niche social network sites or participate on existing networks.  Clearly the notion of connecting customers with each other is gaining traction with the common practice of a company speaking to its customers.  

Pepperidge Farm didn't haphazardly decide to pursue a social networking centric campaign.  After conducting research in the homes of its customers, vice president and general manager Michael Simon explained to the NYT that "this notion of connection came up again and again…hectic lifestyles, life in general, has gotten in the way" of fostering friendships.  He expects positive results from portraying the sharing of cookies with others as a great way to make and strengthen relationships. 

It'll be interesting to see how this new campaign works out.  I wonder if a poultry company will launch a campaign about forging business deals over steak… 

OLPC Giving, and Thanks during Thanksgiving November 16

Posted by Chuck Fitzpatrick in Economics, Education, Other, Social Responsibility

We’ve written about the One Laptop Per Child project before on The Bivings Report. Now they have launched the Give One Get One promotion running through November 26th. The way it works is for a $399 donation one laptop is donated to a child in a developing nation and one is sent to another child of your choice.

So why is this a big deal? It’s the only way that the public (read you – the "child") is able to get one of these laptops. At first I questioned the motivation for wanting one. Isn’t personal ownership of one of these cool, inexpensive and innovative laptops against the spirit of the OLPC project? These are supposed to be for the kids, right? I especially thought this when I saw this post the other day on Engadget.

But I think when all is said and done this is a good thing. Gadget crazy hackers get a new toy to play with and will probably make it 100 times as awesome as it already is, and a child in a developing nation gets a fantastic learning and communication tool. Plus as part of the promotion you get a free year of T-Mobile HotSpot Access worth $359.98 and a tax write off of $200 for the laptop you gave. It’s a win-win-win-win. Now all they have to do is keep up with production.

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The New York Times and the Ideal Way to Handle Comment Moderation November 13

Posted by Todd Zeigler in Blogs, Media, Social Networks, Technology, Tools, Web 2.0

Last week the New York Times Public Editor Clark Hoyt announced that the Times had begun allowing user comments on select editorials and news stories appearing on the website (via CyberJournalist). The Times has long allowed commenting on its blogs, but this marks the first time it will allow visitors to comment on stories that actually make it into the print version of the newspaper. All comments will be moderated by Times’ staffers. Hoyt writes about that decision: “The paper is creating a comment desk, starting with the hiring of four part-time staffers, to screen all reader submissions before posting them, an investment unheard of in today’s depressed newspaper business environment.” You can view an example of how comments on the Times site will work here.

In reading Hoyt, it is clear that this is a decision the Times came to very reluctantly. On the one hand, the Times acknowledges the contribution that commenters can make to a site:

“We have two great assets,” said Jonathan Landman, the deputy managing editor who is in charge of the newsroom’s online efforts. “One is the quality of the material we produce; the other is the quality of our readers, some of the most curious, intelligent and sophisticated people on earth.” Putting the knowledge of readers together with the journalism of The Times, he said, could result in “news and information of greater power, reach and quality than even a great newsroom can produce on its own.”

On the other hand, Hoyt provides multiple examples of commenters on the Times’ website run amok and closes with this:

Many major newspapers, like The Washington Post and USA Today, do not have an editor screen comments before posting them. Those two papers allow other readers to object to a comment as abusive, and then an editor will check it.

But Landman said The Times never considered unmoderated comments.

Martin Nisenholtz, senior vice president for digital operations of The New York Times Company, said: “A pure free-for-all doesn’t, in my opinion, equal good. It can equal bad.”

I believe that’s especially true if you’re The New York Times and you are trying to maintain a rare tradition of civility. A site with many Rays in Mexican Colony of LA might carry the name of The New York Times, but it would no longer be The New York Times.

I think the solution of allowing comments on select articles is a good one. I also think the decision to allow only pre-screened isn’t going to work for the 99% of newspapers that simply don’t have the resources to devote four full time people to screening comments, as the Times does. The solution simply isn’t scaleable.

If I were running a newspaper website, I would not pre-screen comments. But I would take the following steps to help ensure the conversation maintains a minimum level of quality:

  1. Only allow users who have registered with a site to post comments.
  2. Screen the first comment a user makes. If the first comment is acceptable then let the user post without screening. If it is objectionable or off topic, then don’t allow the user to comment. This will help prevent the trolls seeking to sidetrack conversations from getting through.
  3. Automatically delete all comments that contain profanity.
  4. Create a mechanism that allows users to report comments that are objectionable. If a comment is flagged by enough users, it would then be sent into a moderation queue for review by an editor.
  5. Give users the ability to hide the comments of users they find objectionable.
  6. Provide active oversight of the community. Have editors leave comments themselves. Ban users who are out of line. Delete objectionable comments. You’ll find communities tend to be more civil when administrators maintain an active presence on their site instead of being distant figures.

What do you think is the best way for high volume sites to handle comments?

Update: Thought of one more: (7) Close comments on articles after one week of discussion.  This will free you from having to manage comments on old stories and focus on the new stuff.

About this blog

The Bivings Report (TBR) is a source of news, insight, research, analysis and conversation on web-based communications and its increasingly powerful role in the economy, politics and society. TBR content is created, posted and managed by internet strategists, media/communications analysts, web developers, designers and programmers, all of whom are employees of The Bivings Group.



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