Comment Ordering: First-to-Last or Last-to-First?

Posted on March 20th, 2007
By Todd Zeigler in Blogs, Media, Website review

USA Today has an interesting post on their Community Center blog about their decision to post the latest comments on articles and blog entries first.  Most blogs (including this one) post comments in chronological order instead of reverse chronological.  Here is USA Today's explanation of the decision:

As development continued, USA TODAY considered the audiences and found the story audience faced more of an adjustment at launch. Beyond debating the order of comments, this audience was new to the first step in the comments environment — commenting itself. This adjustment strongly favored putting the latest comments first. When you wrote a comment and submitted it, that comment immediately appeared at the top of the list, directly below the submission box. The animated effect showed the interaction was easy and successful, rewarding to anyone stepping into the world of commenting. Keeping the latest posts on top also complemented the way editors handled stories. Just as editors overwrote stories with updated versions or weaved the latest details into stories' opening paragraphs, the latest comments followed along.

I understand the logic being used here but I think in almost all cases a first-to-last approach is best.  Why?  Because it makes it possible for readers to comment on what others before them have said and to have an actual conversation with each other about the story. 

When you post from last-to-first, readers can't really follow the discussion and you typically end up with random, disconnected comments (like you see on MySpace pages).  This approach will lead to 100 separate comments from readers that sort of exist in a vacuum.  The real power in commenting is in people building on each others thoughts and actually getting somewhere.  

What do you think?

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Comments

  1. Brad Levinson

    Hi Todd,

    I agree with you completely. I too, understand the idea of putting “recent first,” but it ruins the spirit of feeding off of each others ideas and adding value. It makes tracking conversations fairly impossible.

    If they wanted something animated and pretty, they should have looked into the DailyKos style of commenting. Tabs, animation, easy-to-use.

    Also, where would we, as an online society, be without “first post” contests?

    - Brad

  2. Todd Zeigler

    Yup - I think this was a short-sighted decision by USA Today. Short term they are placating the lowest common denominator. Long term they are sabotaging the value of the comments by making them impossible to read coherently.

    It’s also important to note that for every one commenter there are 10 lurkers reading the comments. You need to serve the lurkers in addition to your first time commenters.

  3. Mike Orren

    Here’s the formula we’ve come up with:

    - First to last on stories and blogs for the reasons you cite

    - Last to first on data items that are more evergreen and static: Restaurant listings, band pages, etc.

  4. Todd Zeigler

    Mike - that formula makes sense to me. For restaurant listings its actually important for the last to show up first since menus and such change so frequently.

  5. delportd

    Why are we considering only two options? Someone out there must have the ability to create an interface that addresses both sides of the story.

about this blog

The Bivings Report (TBR) is a source of news, insight, research and analysis on the web-based communications industry. TBR content is posted, created and managed by internet strategists, media/communications analysts, web developers, designers and programmers, all of whom are employees of The Bivings Group.

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