Comments on: The New York Times and the Ideal Way to Handle Comment Moderation http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/ The Bivings Report (TBR) is a source of news, insight, research and analysis on the web-based communications industry. TBR content is posted, created and managed by internet strategists, media/communications analysts, web developers, designers and programmers, all of whom are employees of The Bivings Group. Fri, 12 Mar 2010 02:58:45 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Moderar comentários « Atrium - Media e Cidadania http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-269762 Moderar comentários « Atrium - Media e Cidadania Wed, 21 Nov 2007 17:40:39 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-269762 [...] foram especialmente contratadas para lidar com o assunto. A propósito deste assunto, Tod Zeigler escreveu no Bivings Report um texto onde deixa a sugestão de que as empresas permitam os comentários, [...] [...] foram especialmente contratadas para lidar com o assunto. A propósito deste assunto, Tod Zeigler escreveu no Bivings Report um texto onde deixa a sugestão de que as empresas permitam os comentários, [...]

]]> By: Zach http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-269720 Zach Wed, 21 Nov 2007 13:14:31 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-269720 "A site with many Rays in Mexican Colony of LA might carry the name of The New York Times, but it would no longer be The New York Times." Does anyone understand the first clause of this sentence? “A site with many Rays in Mexican Colony of LA might carry the name of The New York Times, but it would no longer be The New York Times.”

Does anyone understand the first clause of this sentence?

]]> By: Scott http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-269383 Scott Mon, 19 Nov 2007 21:06:56 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-269383 ABC News launched commenting on story pages several months ago. The comments are post-moderated. Users must register or sign in before their comment posts to the site. The community can self police by marking a comment as a violation. This alerts the team of ABC moderators to screen the post for inappropriate or off topic content. Moderators also actively review comments and message board discussions on the site, 24/7. This formula has worked very well. The idea of post-moderated comments is to allow the community at large to determine the direction of the dialog. If comments are pre-screened there is a good chance that the flow of the discussion will be editorialized. I would guess that NYT will move away from pre-moderated comments soon. I do like some of the suggestions above for dealing with comments on a large scale, namely - the idea of closing comments after some time, and having editors contribute to the discussion to help guide the direction. To see what happens when you don't pre-moderate, and don't close comments after a week, check out http://abcnews.go.com/Nightline/story?id=3148940 ABC News launched commenting on story pages several months ago. The comments are post-moderated. Users must register or sign in before their comment posts to the site. The community can self police by marking a comment as a violation. This alerts the team of ABC moderators to screen the post for inappropriate or off topic content. Moderators also actively review comments and message board discussions on the site, 24/7. This formula has worked very well. The idea of post-moderated comments is to allow the community at large to determine the direction of the dialog. If comments are pre-screened there is a good chance that the flow of the discussion will be editorialized. I would guess that NYT will move away from pre-moderated comments soon. I do like some of the suggestions above for dealing with comments on a large scale, namely – the idea of closing comments after some time, and having editors contribute to the discussion to help guide the direction. To see what happens when you don’t pre-moderate, and don’t close comments after a week, check out http://abcnews.go.com/Nightlin.....id=3148940

]]> By: Robin Hamman http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-269340 Robin Hamman Mon, 19 Nov 2007 14:54:51 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-269340 I've often found that the number of posts/comments that has to be removed by moderators operates inversely to how well the discussion is hosted. That is, effort put into hosting a discussion helps prevent the sort of behaviours that require moderators to clean up. Hosting is also a positive presence unlike moderators who, if you notice them at all, only turn up when there's been trouble. I wrote a post about this over two years ago but the ideas remain the same: http://cybersoc.blogs.com/cybersoc/2005/04/moderation_comp.html I’ve often found that the number of posts/comments that has to be removed by moderators operates inversely to how well the discussion is hosted. That is, effort put into hosting a discussion helps prevent the sort of behaviours that require moderators to clean up.

Hosting is also a positive presence unlike moderators who, if you notice them at all, only turn up when there’s been trouble. I wrote a post about this over two years ago but the ideas remain the same:

http://cybersoc.blogs.com/cybe....._comp.html

]]> By: I commenti “moderati” del New York Times « work in progress http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-268722 I commenti “moderati” del New York Times « work in progress Fri, 16 Nov 2007 14:38:24 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-268722 [...] persone (part-time però) che filtrano ogni commento prima di mandarlo online. The BivingsReport dice di avere le idee chiare su come un giornale dovrebbe comportarsi nella gestione dei commenti agli articoli e ci propone [...] [...] persone (part-time però) che filtrano ogni commento prima di mandarlo online. The BivingsReport dice di avere le idee chiare su come un giornale dovrebbe comportarsi nella gestione dei commenti agli articoli e ci propone [...]

]]> By: ABC Digital Futures » Blog Archive » Moderating the load of user comments http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-268415 ABC Digital Futures » Blog Archive » Moderating the load of user comments Thu, 15 Nov 2007 07:51:48 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-268415 [...] Tod Zeigler at the Bivings Report suggests that while the NYT can afford to invest in new editorial positions to handle high-volume user participation, most newspapers probably can not. He proposes his own model for running comments on a news website, without pre-moderation. [...] [...] Tod Zeigler at the Bivings Report suggests that while the NYT can afford to invest in new editorial positions to handle high-volume user participation, most newspapers probably can not. He proposes his own model for running comments on a news website, without pre-moderation. [...]

]]> By: links for 2007-11-15 « David Black http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-268363 links for 2007-11-15 « David Black Thu, 15 Nov 2007 02:26:56 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-268363 [...] The New York Times and the Ideal Way to Handle Comment Moderation - The Bivings Report “If I were running a newspaper website, I would not pre-screen comments. But I would take the following steps to help ensure the conversation maintains a minimum level of quality.” (tags: internet newspapers newspapersites ugc comments moderation nyt) [...] [...] The New York Times and the Ideal Way to Handle Comment Moderation – The Bivings Report “If I were running a newspaper website, I would not pre-screen comments. But I would take the following steps to help ensure the conversation maintains a minimum level of quality.” (tags: internet newspapers newspapersites ugc comments moderation nyt) [...]

]]> By: Bryan Murley http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-268179 Bryan Murley Wed, 14 Nov 2007 14:47:54 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-268179 <em>“The paper is creating a comment desk, starting with the hiring of four part-time staffers, to screen all reader submissions before posting them, an investment unheard of in today’s depressed newspaper business environment.”</em> Actually, I believe there are newspapers in Canada who have full-time moderators, also the Guardian's Comment is Free employs full-time moderators. However, both those companies operate in countries with no first amendment (and thus tighter defamation laws) and no CDA section 230 (which allows greater protection to those who don't moderate comments). The Times has obviously considered their options carefully, but they are also opening themselves up to potentially greater liability for those comments. I hope those part-timers have some good legal advice. “The paper is creating a comment desk, starting with the hiring of four part-time staffers, to screen all reader submissions before posting them, an investment unheard of in today’s depressed newspaper business environment.”

Actually, I believe there are newspapers in Canada who have full-time moderators, also the Guardian’s Comment is Free employs full-time moderators.

However, both those companies operate in countries with no first amendment (and thus tighter defamation laws) and no CDA section 230 (which allows greater protection to those who don’t moderate comments).

The Times has obviously considered their options carefully, but they are also opening themselves up to potentially greater liability for those comments. I hope those part-timers have some good legal advice.

]]> By: Stephen Larson http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-267995 Stephen Larson Wed, 14 Nov 2007 00:23:38 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-267995 10/24/2005 News websites and blogs often invite readers to submit online comments about articles but ways to add a higher level of accountability to the process are needed. Some websites only grant permission if the contributor provides a working email address but with free email accounts readily available, remaining anonymous is way too easy. <a HREF="http://www.our-hometown.com" rel="nofollow">Our-Hometown's </A> novel "comments option" allows article-specific comments by paid subscribers only. If any of the posters get out of hand, the newspaper can trace everything back to the subscriber's account that can only be opened with a valid credit card and disable future comments. This story first appeared in Newspaper Association of America New Media Federation's 9/30/2005 Online Publishing Update. ---------------------------------- You should know that our Online Subscription Model generates revenue while simultaneously protecting circulation for the newspaper's print edition. The system limits access to the "fresh news" to paid subscribers while leaving the archives open to the public. The ability to comment on stories is just another feature of being an online paid subscriber. For almost 2 years now we've had this in operations at the weekly publication The <a HREF="http://www.rockawave.com" rel="nofollow">Wave of Long Island</A> (Far Rockaway, Queens, NY) without having to remove any <a HREF="http://www.rockawave.com/public/comments.php?publisherid=wave%20of%20long%20island" rel="nofollow">comments</A>. Many other of our 110+ weekly newspaper customer use our online paid model. I would think that this may be of some interest to you in this way: perhaps people would PAY for the right to comment. 10/24/2005 News websites and blogs often invite readers to submit online comments about articles but ways to add a higher level of accountability to the process are needed. Some websites only grant permission if the contributor provides a working email address but with free email accounts readily available, remaining anonymous is way too easy.

Our-Hometown’s novel “comments option” allows article-specific comments by paid subscribers only. If any of the posters get out of hand, the newspaper can trace everything back to the subscriber’s account that can only be opened with a valid credit card and disable future comments.

This story first appeared in Newspaper Association of America New Media Federation’s 9/30/2005 Online Publishing Update.
———————————-
You should know that our Online Subscription Model generates revenue while simultaneously protecting circulation for the newspaper’s print edition. The system limits access to the “fresh news” to paid subscribers while leaving the archives open to the public. The ability to comment on stories is just another feature of being an online paid subscriber.

For almost 2 years now we’ve had this in operations at the weekly publication The Wave of Long Island (Far Rockaway, Queens, NY) without having to remove any comments. Many other of our 110+ weekly newspaper customer use our online paid model.

I would think that this may be of some interest to you in this way: perhaps people would PAY for the right to comment.

]]> By:   links for 2007-11-13 by andydickinson.net http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/comment-page-1/#comment-267989   links for 2007-11-13 by andydickinson.net Tue, 13 Nov 2007 23:32:10 +0000 http://www.bivingsreport.com/2007/the-new-york-times-and-the-ideal-way-to-handle-comment-moderation/#comment-267989 [...] The New York Times and the Ideal Way to Handle Comment Moderation » The Bivings Report “The paper is creating a comment desk, starting with the hiring of four part-time staffers, to screen all reader submissions before posting them, an investment unheard of in today’s depressed newspaper business environment.” (tags: newspapers community moderation) [...] [...] The New York Times and the Ideal Way to Handle Comment Moderation » The Bivings Report “The paper is creating a comment desk, starting with the hiring of four part-time staffers, to screen all reader submissions before posting them, an investment unheard of in today’s depressed newspaper business environment.” (tags: newspapers community moderation) [...]

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